Frequently Asked Questions
What Payment Methods Are Accepted?
What Payment Methods Are Accepted?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club for direct card payments. We also support PayPal for secure checkout. For customers looking for flexible payment options, we offer "Buy Now, Pay Later" services through Klarna, Afterpay, and Affirm, allowing you to pay in convenient installments.
I'm Not Sure What Product to Buy. Can You Help?
I'm Not Sure What Product to Buy. Can You Help?
Absolutely, I'd be happy to assist you in finding the best product for your needs. Please feel free to send us an email with details about what you're looking for, and I'll review your requirements and provide personalized recommendations.
How Do I Place An Order for Products That Are Currently Out of Stock?
How Do I Place An Order for Products That Are Currently Out of Stock?
Usually we ensure that the inventory of products on the shelves is sufficient, but the inventory of some customized products and sizes that exceed the logistics limit will be set to 0, or the price will be much higher than other sizes. If you have needs, please contact us to confirm product inventory or price.
How Long Will It Take to Ship My Order?
How Long Will It Take to Ship My Order?
All orders are processed within 2–6 business days before shipment. Custom or large lighting fixtures may require additional preparation time.
Shipping Methods & Transit Time
- Standard Shipping (Free)
Transit Time: 21–35 business days after shipment - Expedited Shipping / Air Freight (Paid)
Transit Time: 7–15 business days after shipment
Total Estimated Delivery Time
- Standard Shipping: 23–41 business days (processing + shipping)
- Expedited Shipping: 9–21 business days (processing + shipping)
How Do I Track An Order?
How Do I Track An Order?
After the goods are shipped, we will provide you with the name of the express delivery company and tracking number by email. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey. Track Your Order
Can I View Products Prior to Purchase?
Can I View Products Prior to Purchase?
A: We are an Internet business, so we do not have a traditional brick-and-mortar store to view our products. By eliminating these overhead costs, we are able to offer prices that are significantly lower than traditional retailers.
Remember, Antiizer offers a 30-day return policy on unwanted items, so there’s no risk.
Are There Variations Among Products?
Are There Variations Among Products?
- Slight variations may occur in the items, even though efforts have been made to portray them accurately.
- All measurements provided are approximate.
- Color reproduction may not be exact due to the limitations of photographic processes or printing.
- There may be minor color variations depending on screen calibration and settings.
- As each product is hand-crafted, there is a possibility of slight variations in assembly and finishes from one piece to another.
- However, these minor variations do not affect the overall quality, craftsmanship, aesthetics, or functionality of the product.
What Do I Do If I Have A Problem?
What Do I Do If I Have A Problem?
If you experience a problem, big or small, then we want to hear about it. We are here to help so just drop us a line at service@antizer.com and we’ll get back to you in a jiffy.
Why Sign Up to the Newsletter?
Why Sign Up to the Newsletter?
By signing up to the newsletter you will be the first to hear about all new product releases, sales, competitions and promotions!
How Do I Maintain the Products?
How Do I Maintain the Products?
All of our products are decorative objects crafted by dedicated artisans. They are intended for indoor use only. We recommend keeping them in a dry place at indoor temperature.
For cleaning, we recommend gently wiping the products with a damp cloth. We are not responsible for any damage caused by improper cleaning, the use of cleaning products, or improper use of the items.
How Do I Assemble the Products?
How Do I Assemble the Products?
Since we have many product categories, we will send you electronic installation instructions or videos after you purchase the product. These regulations stipulate whether you need an electrician or multiple personnel for assembly.
It is recommended that lighting fixtures be installed by professionals. Under no circumstances will we be held responsible for mishaps and/or accidents that may occur due to improper use and/or installation of our products.