Antizer Nordic Japanese Glass Chandelier for Living Room

Shipping and Delivery Policy

Please read this Shipping and Delivery Policy carefully to learn more about our processes and your rights. Antizer strictly follows the law and values your shopping experience. We aim to offer a seamless shipping experience for every order. Once processed, your items will be shipped through carefully selected delivery partners to ensure safe handling and timely arrival.

When Will My Order Be Processed?

All orders are processed within 2–6 business days before shipment. Please note that custom or extremely large lighting fixtures may require additional preparation time to ensure quality. (Note: "Business days" refers to Monday through Friday, excluding weekends and public holidays).

Shipping Methods & Transit Times

At Antizer, we are committed to delivering your orders as quickly and efficiently as possible. We offer two main shipping methods:

Standard Shipping (Free):

Transit Time: 21–35 business days after shipment.

Expedited Shipping / Air Freight (Paid):

Transit Time: 7–15 business days after shipment. (Additional charges apply depending on the destination and package weight, which will be calculated at checkout).

Total Estimated Delivery Time

Total Delivery Time = Processing Time + Transit Time

Standard Shipping: 23–41 business days in total.

Expedited Shipping: 9–21 business days in total.

How Will My Order Be Shipped?

All our orders are shipped through reliable carriers such as DHL, UPS, USPS, and FedEx for final delivery. Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can track your order status directly via the link provided in the email.

Delivery Area We currently ship to the following countries: United States, Canada, Australia, and the United Kingdom. Please note: For certain non-contiguous U.S. territories and regions (such as Alaska, Hawaii, Puerto Rico, Guam, etc.), standard free shipping may not be available. Special expedited shipping rates based on weight will apply at checkout. For other countries not listed, please send the product link and quantity to service@antizer.com to inquire about shipping availability.

Possible Reasons for Shipping Delays:

Local customs clearance and inspections after arriving at the destination country.

The local post office experiencing scanning or sorting delays during final delivery.

Incomplete or incorrect shipping information (e.g., missing phone numbers or incorrect zip codes) provided by the customer.

If I Order More Than One Item, Will They Be Shipped Together?

We do our best to ensure that all your items reach you at the same time. However, because different products may have varying preparation times or require different packaging for safety, your items might be shipped in separate packages. You will receive tracking notifications for each package once dispatched.

Customs Duties and Taxes

 The price you see on our website includes all applicable customs duties, taxes, and shipping fees for standard delivery. There will be no additional hidden charges upon delivery for standard orders, meaning customers do not need to pay extra for customs clearance. (It is still your responsibility to ensure the items comply with your local import regulations).

Currency and Foreign Transaction Fees

Prices in our store are displayed in your local currency for your convenience. All transactions will be securely processed in the currency displayed at checkout via PayPal or our credit card gateways. If your credit card account is in a different currency, you may be subject to foreign currency exchange rates or transaction fees determined by your card-issuing bank. We are not responsible for these bank-imposed fees.

Can I Change My Shipping Address After My Order Is Placed? Unfortunately, we are unable to change the shipping address once the product is in transit. If you need to modify your delivery location, please contact us immediately at service@antizer.com within 24 hours of placing your order, before it is shipped.

Lost, Returned, or Undeliverable Packages

We apologize if your order gets stuck at customs or lost in transit! Please contact our support team at service@antizer.com, and we will investigate and provide a full refund or send a brand-new replacement.

Customer Responsibility: If the package is lost, returned, or cannot be delivered due to an incorrect address provided by the customer at checkout, or if the customer fails to pick up the package from the local carrier in time, the customer will be responsible for the loss. In such cases, Antizer will not issue a free replacement or a full refund.

Order Cancellations

All orders can be modified or canceled completely free of charge before they are dispatched. If you contact us in time, we will process a full refund to your original payment method. However, we cannot cancel orders that have already been shipped and are in transit. If you no longer want the item, you will need to follow our standard return process once the package arrives.

Received the Wrong Item?

If you receive a product different from what you ordered, please contact our customer support at service@antizer.com within 30 days. We will gladly send you the correct item at no additional cost.

1. What is included in the price of my order?

• The price you see on the website includes all customs duties, taxes, and shipping fees. There will be no additional charges upon delivery, so customers do not need to pay anything extra for customs clearance or import fees.

2. Can I install the fixture on a slanted ceiling?

• Yes, our light fixtures can be installed on slanted ceilings.
  Important: Please note this requirement in the payment/checkout section or contact customer service when placing your order to ensure we provide the correct installation components for your ceiling type.

3. Can I request custom cable lengths for the fixture?

• Yes, we can provide custom cable lengths to suit your installation needs.
  Please include this request in the order notes during checkout or contact customer service to let us know your required cable length before placing the order.

4. How does the tri-color light bulb work, and can I set it to one color?

• The tri-color light bulb allows you to switch between three color temperatures: warm white, neutral white, and cool white.
  You can change the color temperature by toggling the wall switch (turning it on and off in sequence).
  Important: Tri-color bulbs are not compatible with dimmer switches or triac-based switches (such as silicon-controlled rectifier (SCR) switches). If you want to keep the light at one specific color, you will need to replace the tri-color bulb with a single-color bulb (e.g., warm white).

5. How do I track my order?

• You can track your order by logging into your account on our website. Simply go to the Sign in/Register section in the upper right corner of the page to access your order details and shipment status.
• Alternatively, you can use the tracking number provided to track your shipment directly on the carrier's website (e.g., FedEx, UPS).

6. What do I do if I have a defective part?

• If a part of the fixture is defective (e.g., damaged light bulb, faulty wiring), we will send a replacement part free of charge, as long as the product is still within warranty.

7. Can I cancel my order?

• Orders can only be canceled before they are shipped. If your order has already shipped, we can assist with the return process upon delivery.

8. How can I install my light fixture?

• Installation diagrams are provided with each product, and we also have installation videos available on our website for certain products.
  If you have any questions during installation or need further assistance, please don’t hesitate to contact us — we are happy to provide additional guidance.

9. How are shipping fees and delivery times handled?

• During checkout, you can choose from different shipping methods and estimated delivery times.
• Our standard shipping is free. If you require faster delivery, expedited shipping options are available at checkout for an additional charge.

10. How can I contact Antizer Lighting for support?

• You can reach us via email at service@antizer.com for any inquiries or assistance.
• Live Chat: You can also reach us through the live chat window on our website for real-time support.