Shipping and Delivery Policy
Please read this Shipping and Delivery Policy carefully to learn more about our processes and your rights. Antizer strictly follows the law and values your shopping experience. We aim to offer a seamless shipping experience for every order. Once processed, your items will be shipped through carefully selected delivery partners to ensure safe handling and timely arrival.
When Will My Order Be Processed?
All orders are processed within 2–6 business days before shipment. Please note that custom or extremely large lighting fixtures may require additional preparation time to ensure quality. (Note: "Business days" refers to Monday through Friday, excluding weekends and public holidays).
Shipping Methods & Transit Times
At Antizer, we are committed to delivering your orders as quickly and efficiently as possible. We offer two main shipping methods:
Standard Shipping (Free):
Transit Time: 21–35 business days after shipment.
Expedited Shipping / Air Freight (Paid):
Transit Time: 7–15 business days after shipment. (Additional charges apply depending on the destination and package weight, which will be calculated at checkout).
Total Estimated Delivery Time
Total Delivery Time = Processing Time + Transit Time
Standard Shipping: 23–41 business days in total.
Expedited Shipping: 9–21 business days in total.
How Will My Order Be Shipped?
All our orders are shipped through reliable carriers such as DHL, UPS, USPS, and FedEx for final delivery. Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can track your order status directly via the link provided in the email.
Delivery Area We currently ship to the following countries: United States, Canada, Australia, and the United Kingdom. Please note: For certain non-contiguous U.S. territories and regions (such as Alaska, Hawaii, Puerto Rico, Guam, etc.), standard free shipping may not be available. Special expedited shipping rates based on weight will apply at checkout. For other countries not listed, please send the product link and quantity to service@antizer.com to inquire about shipping availability.
Possible Reasons for Shipping Delays:
Local customs clearance and inspections after arriving at the destination country.
The local post office experiencing scanning or sorting delays during final delivery.
Incomplete or incorrect shipping information (e.g., missing phone numbers or incorrect zip codes) provided by the customer.
If I Order More Than One Item, Will They Be Shipped Together?
We do our best to ensure that all your items reach you at the same time. However, because different products may have varying preparation times or require different packaging for safety, your items might be shipped in separate packages. You will receive tracking notifications for each package once dispatched.
Customs Duties and Taxes
The price you see on our website includes all applicable customs duties, taxes, and shipping fees for standard delivery. There will be no additional hidden charges upon delivery for standard orders, meaning customers do not need to pay extra for customs clearance. (It is still your responsibility to ensure the items comply with your local import regulations).
Currency and Foreign Transaction Fees
Prices in our store are displayed in your local currency for your convenience. All transactions will be securely processed in the currency displayed at checkout via PayPal or our credit card gateways. If your credit card account is in a different currency, you may be subject to foreign currency exchange rates or transaction fees determined by your card-issuing bank. We are not responsible for these bank-imposed fees.
Can I Change My Shipping Address After My Order Is Placed? Unfortunately, we are unable to change the shipping address once the product is in transit. If you need to modify your delivery location, please contact us immediately at service@antizer.com within 24 hours of placing your order, before it is shipped.
Lost, Returned, or Undeliverable Packages
We apologize if your order gets stuck at customs or lost in transit! Please contact our support team at service@antizer.com, and we will investigate and provide a full refund or send a brand-new replacement.
Customer Responsibility: If the package is lost, returned, or cannot be delivered due to an incorrect address provided by the customer at checkout, or if the customer fails to pick up the package from the local carrier in time, the customer will be responsible for the loss. In such cases, Antizer will not issue a free replacement or a full refund.
Order Cancellations
All orders can be modified or canceled completely free of charge before they are dispatched. If you contact us in time, we will process a full refund to your original payment method. However, we cannot cancel orders that have already been shipped and are in transit. If you no longer want the item, you will need to follow our standard return process once the package arrives.
Received the Wrong Item?
If you receive a product different from what you ordered, please contact our customer support at service@antizer.com within 30 days. We will gladly send you the correct item at no additional cost.
